Shipping & Returns
Everything you need to know about getting your DuraKid order to your door — and what happens if something isn't right.
Free shipping on orders over $75 AUD 🎉
Two Essentials Kits plus two patches is an easy way to get there. Shipping is on us — no code needed, applied automatically at checkout.
Shipping rates
All orders ship via Australia Post. Rates are calculated at checkout based on your order size.
Untracked (Budget)
1–4 tags. Delivered via standard Australia Post letter network. No tracking updates — ideal if you're not in a rush.
Tracked (1–4 Tags)
Full Australia Post tracking so you can follow your parcel right to the door. Recommended for peace of mind.
Tracked (5+ Tags)
Larger orders (schools, bulk buys, families with multiple kids). Tracked via Australia Post.
💡 Tip: Two Essentials Kits plus two patches is a practical bundle that qualifies for free tracked shipping. Best value all round.
From your order to your door
You place your order
You'll receive an order confirmation email immediately. Custom patches go into the laser queue straight away.
We prepare & dispatch
Orders are typically dispatched within 2 business days. Custom Name/Text patches may take a little longer as they're made to order.
Australia Post takes over
If you chose tracked shipping, you'll receive a tracking number via email once dispatched. Standard AusPost delivery times apply from there.
Your tags arrive 🎉
Clip one onto your child's bag each morning and the 3pm pickup stress is sorted.
A few things to keep in mind
Business days only
We dispatch Monday–Friday. Orders placed over the weekend or on public holidays are picked up the next business day.
Haven't received your order?
If your item hasn't arrived within 10 business days of dispatch, please get in touch at enquiries@durakid.com.au and we'll track it down.
Custom patches take a little longer
Custom Name/Text patches are laser engraved to order. We'll always aim to get them out as quickly as possible.
Busy school term periods
Start of term can be our busiest time. If you're ordering just before school goes back, give yourself a few extra days.
Where do we ship?
Right now, DuraKid ships within Australia only. We're actively working on expanding to the UK and US — watch this space.
Outside Australia and keen to get your hands on DuraKid — or interested in distributing? We'd love to hear from you.
Get in touch
We stand behind every order
DuraKid products are made to last — but if something arrives damaged, faulty, or incorrect, we'll make it right. No runaround, no drama.
We're a small Aussie business and every order matters to us. If you're not happy, just reach out and we'll sort it out together.
Please contact us within 14 days of receiving your item to report any issues.
We will offer a refund or replacement if…
- Your item arrives faulty or damaged
- You receive the wrong product
- There has been a clear error on our part
We are unable to offer returns for…
- Change of mind purchases
- Custom Name/Text patches (made to your specifications)
- Items not reported within 14 days of receipt
The returns process — simple as
1. Contact us
Email enquiries@durakid.com.au within 14 days of receiving your order.
2. Send evidence
A photo or short video of the fault or issue helps us assess quickly.
3. Return the item
If approved, send the item back in its original or secure packaging.
4. Refund or replacement
Once received, we'll issue your refund or dispatch a replacement promptly.
📋 Conditions & timeframes
Contact us within 14 days of receiving your item to be eligible for a return or refund.
Items must be returned in original or secure packaging — we can't accept items that have been further damaged in transit due to poor packaging.
We will refund your return postage if the return is approved and the fault is on our side.
Custom Name/Text patches cannot be returned unless there is a manufacturing fault — these are made specifically to your order.
We do not offer refunds for change of mind — please choose carefully before placing your order.
🔍 What we may ask for
A photo or short video clearly showing the fault, damage, or incorrect item received.
A brief description of the problem so we can understand what went wrong.
Your order number (found in your confirmation email) to help us locate your purchase quickly.
In most cases, we'll require the product to be returned before issuing a refund — we'll walk you through the process once we've assessed your request.
Got an issue with your order?
We're easy to reach and quick to respond. Just drop us a message and we'll sort it out together.
Contact us at enquiries@durakid.com.au